{"id":1242,"date":"2021-09-06T01:04:09","date_gmt":"2021-09-06T01:04:09","guid":{"rendered":"https:\/\/wordpress-669325-2751848.cloudwaysapps.com\/?page_id=1242"},"modified":"2024-07-08T13:38:39","modified_gmt":"2024-07-08T17:38:39","slug":"shipping-and-return-policy","status":"publish","type":"page","link":"https:\/\/healthcraftproducts.com\/shipping-and-return-policy\/","title":{"rendered":"Shipping And Return Policy"},"content":{"rendered":"<h1>Shipping &amp; Return Policy<\/h1>\n<h2>Shipping Policy<\/h2>\n<ul>\n<li>FREE shipping on all orders over $99 (standard ground delivery only).<\/li>\n<li>$10 Flat Rate on orders less than $99.<\/li>\n<li>Applies only to Canada and the contiguous United States.<\/li>\n<li>Additional shipping charges billed separately, are applicable for all orders going to Nunavut, the Northwest Territories, Yukon, Alaska, Hawaii and all other off-shore areas (American Samoa, US Virgin Islands, Guam, Puerto Rico, &amp; more).<\/li>\n<li>For expedited requests or orders outside of Canada and the United States, email us at info@healthcraftproducts.com or call us at 888-619-9992.<\/li>\n<li>Free shipping is valid only at <a href=\"https:\/\/www.healthcraftproducts.com\/\">www.healthcraftproducts.com<\/a><\/li>\n<li>The amount applies to product selection only, not gift cards or applicable taxes. Offer is non-transferable and subject to change without notice.<\/li>\n<li>Ship-to address must be a physical address (we cannot ship to a PO Box). Free shipping applies to standard ground shipments.<\/li>\n<li>Canadian orders ship from our Canadian warehouse in Ottawa, Canada.<\/li>\n<li>Orders for the United States ship from our warehouse in Ogdensburg, NY.<\/li>\n<\/ul>\n<h2>Shipping Damage<\/h2>\n<ul>\n<li>If your shipment arrives damaged, claims must be made within 5 business days to\u00a0<a href=\"mailto:returns@healthcraftproducts.com\">returns@healthcraftproducts.com<\/a> in order to file claims with shipping providers.<\/li>\n<li>Arrangements (where applicable) will be made to send a replacement product or parts to you.<\/li>\n<\/ul>\n<h2>Return Policy<\/h2>\n<ul>\n<li>Please contact <a href=\"mailto:returns@healthcraftproducts.com\">returns@healthcraftproducts.com<\/a> to start the return process.<br \/>\n<em>Note: Returned merchandise will not be accepted without a copy of the Return Authorization Form (RMA) included with the product. This form will be provided once you initiate the return process.<\/em><\/li>\n<li>45 Day return with proof of purchase.<\/li>\n<li>You&#8217;re responsible for coordinating and covering the cost of return shipping to our warehouse.<br \/>\n<em>Note:To ensure a smooth and speedy process, we highly recommend using a trackable shipping method. This helps us confirm the arrival of your return and process your refund faster.<\/em><\/li>\n<li>Products must be in original packaging and in a resalable condition.<\/li>\n<li>Products that have been installed or used cannot be returned due to hygiene and safety precautions.<\/li>\n<li>HealthCraft is not responsible for damage to the product while in transit \u2013 please take extra care in packaging your returned item by adding additional reinforcements to the outside of the box, and where necessary, wrap contents within the box to minimize the potential for damage in transit.<\/li>\n<li>Custom orders are Final Sales and cannot be returned.<\/li>\n<\/ul>\n<h2>Refunds and Credits<\/h2>\n<p>Credit will be applied to the original form of payment.<\/p>\n<h2>Defective and Warranty Claims<\/h2>\n<ul>\n<li>Most products are covered by either a limited lifetime warranty or a one-year warranty against defects in materials and workmanship for the original purchaser<\/li>\n<li>Warranty excludes products that have been damaged through misuse, accidental damage, alteration, normal wear and tear, wood material and stain, or the use of corrosive or abrasive cleaning products.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Shipping &amp; Return Policy Shipping Policy FREE shipping on all orders over $99 (standard ground delivery only). $10 Flat Rate on orders less than $99. Applies only to Canada and the contiguous United States. Additional shipping charges billed separately, are applicable for all orders going to Nunavut, the Northwest Territories, Yukon, Alaska, Hawaii and all [&#8230;]<\/p>\n<p><a class=\"btn btn-secondary understrap-read-more-link\" href=\"https:\/\/healthcraftproducts.com\/shipping-and-return-policy\/\">Read More&#8230;<\/a><\/p>\n","protected":false},"author":571,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1242","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.4 (Yoast SEO v23.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>HealthCraft Products - Shipping and Returns - Hassle-Free Shopping Experience<\/title>\n<meta name=\"description\" content=\"FREE shipping on all orders over $99 (standard ground delivery only). $10 Flat Rate on orders less than $99.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/healthcraftproducts.com\/shipping-and-return-policy\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping And Return Policy\" \/>\n<meta property=\"og:description\" content=\"FREE shipping on all orders over $99 (standard ground delivery only). $10 Flat Rate on orders less than $99.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/healthcraftproducts.com\/shipping-and-return-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"HealthCraft Products\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/healthcraftgroup\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-08T17:38:39+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@hlthcrft_group\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/healthcraftproducts.com\/shipping-and-return-policy\/\",\"url\":\"https:\/\/healthcraftproducts.com\/shipping-and-return-policy\/\",\"name\":\"HealthCraft Products - 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