What does it mean your paint is anti-microbial?
Many of our products feature Sterilcoat AM, which is an anti-microbial powder coat paint. This means that the painted surface actually prevents the growth of harmful bacteria, mold and fungi. The anti-microbial powder coat finish is especially durable against cleaning chemicals, stains, and is scratch resistance to provide protection over an extended period of time.
How do I clean a SuperPole grip?
The grip material is non-absorbent, so it is unaffected by most solvents and chemical cleaners. We recommend using warm water and soap. If you require a stronger cleaner, avoid using powder or grainy based cleaners such as Comet. For cleaning and disinfecting in a hospital or care facility setting, an accelerated hydrogen peroxide can be used.
I have water spots on my SerenaSeat, Invisia, EasyMount and Plus Series products. How can I clean it?
Water spotting and mineral build-up can occur on all chrome and stainless fixtures and faucets. We recommend avoiding abrasive and aggressive chemicals such as ammonia-based products and window or tile cleaners, bleach or abrasive cleaning pads. As with any finish on a kitchen or bath fixture, it's easier to wipe these fixtures with a microfiber cloth regularly rather than letting water sit on them for a prolonged period of time. We recommend the use of Gel-Gloss Faucet Brite and Gel-Gloss Kitchen and Bath Cleaner. They are commonly recommended to revitalize a spotty finish for bath fixtures…
I have surface rust on my products, but you said it was stainless steel?
The SerenaSeat Pro frames, EasyMount Grab Bars, Invisia Collection and Plus Series are all 100% stainless steel, which is extremely resistant to rust, but may require some care. Surface rust can often be caused by cleaning solvents reacting with the top layer of chromium oxide on the stainless steel. Bath and tile cleaners that contain chlorides (fluorine, chlorine, bromine, iodine, etc.), and some cleaners containing alcohol, ammonia or mineral spirits can react with the stainless steel as well, especially if left to dry on the stainless. The good news is, with a little cleaning the chromium…
How do I clean the Invisia Corner Shelf, Shampoo Shelf and Soap Dish trays?
The trays can be removed for easy cleaning. They are extremely durable, made from a non-porous solid surface material that resists the growth of bacteria. It is safe to you use general household cleaners on it.
The wooden back slats on my SerenaSeat are stuck and won’t come out. What do I do?
The back slats should slide freely along the guide rail. Some of the reasons that may prevent the bamboo back slats from sliding freely are as follows 1. There may be debris such as soap buildup between the back slat and the frame. If possible, remove the debris and try to dislodge the slat. 2. The slat may have been lifted on one side, causing it to jam at a slight angle. If this is the case, check the top of the slat with a level. If the slat is not level, try to reset the…