Shipping & Return Policy

Enjoy FREE shipping on all orders over $99 (standard ground delivery).

Orders under $99 ship for a flat rate of $10.
Free and flat-rate shipping apply to Canada and the contiguous United States only.

Please note: We ship to physical addresses only (no P.O. Boxes). For shipments to Nunavut, Northwest Territories, Yukon, Alaska, Hawaii, or U.S. offshore areas (like Puerto Rico, Guam, and the Virgin Islands), extra charges apply, we’ll bill these separately.

Need your order expedited or shipping outside Canada or the U.S.? Reach out anytime at [email protected] or 888-619-9992.

Free shipping is only available on purchases made at www.healthcraftproducts.com and applies to products (not gift cards or taxes). Offers may change without notice.

Canadian orders ship from Ottawa, Canada.
U.S. orders ship from Ogdensburg, NY.

If your order arrives damaged, please contact [email protected] within 5 business days so we can file a claim and arrange a replacement if needed.

Return Policy

If you need to return a product, email [email protected] to start the process.

A Return Authorization Form (RMA) is required and will be sent to you once you contact us.
Returns are accepted within 45 days of purchase with proof of purchase.
You’ll be responsible for return shipping to our warehouse.
We recommend using a trackable shipping method to ensure smooth and fast processing.
Products must be in original packaging and resalable condition.
Items that have been installed or used cannot be returned due to safety and hygiene reasons.
Please pack your return securely, we aren’t responsible for damage during return shipping.
Custom orders are final sale and cannot be returned.

Refunds:

All refunds will be credited to the original form of payment.

Warranty & Defective Products

Most HealthCraft products come with either a limited lifetime warranty or a one-year warranty (for the original purchaser).

Our warranty covers defects in materials and workmanship but does not cover:

Misuse or accidental damage
Alteration or normal wear and tear
Wood materials and stains
Damage from corrosive or abrasive cleaners